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Applied PM
Bengaluru, India (Onsite)
Product
In office
Full-time
About Bolna
Bolna is a platform to seamlessly build and deploy multilingual human-like Voice AI Agents capable of handling inbound and outbound calls. We're built for enterprises and fast-scaling teams handling high-volume phone workflows across recruitment, support, operations, and collections.
Bolna dynamically routes each call across the best ASR, LLM, and TTS models by language, latency, and cost - so you get human-like conversations at scale without tuning infrastructure. We're solving the real-world bottleneck of scaling phone-based interactions without needing to hire, train, or manage large human agent teams.
Why our Customers love us
Ability to train agents and go live with 1,000s of calls in less than 2 days
Massive increase in ROI - with agents matching human performance at 50% of the cost
Effortless upscaling and downscaling based on calling requirements
Transparent pricing (only per minute) and best-in-class support
We are just getting started. If you want to work hard and create lasting impact, We'd like to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our product.
What we offer
Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
Growth paths: Joining Bolna means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: Bolna proactively supports professional development, the processes for which are being set up.
About the role
Most product roles at Bolna own a slice of the platform - Studio, Customer Intelligence, Graph Agents, Data Platform. This role is different. You own the flow of insight between our field and our roadmap, and you ship against it.
Today, when our Forward Deployed Engineers solve a hard problem inside a customer deployment - context management for order-taking at a D2C merchant, a tricky compliance workflow for a BFSI pilot, a Hinglish disposition pattern that doesn't generalize - that learning often lives in a Lovable workaround or a Slack thread. Two months later, a different FDE rebuilds something similar for the next customer. The platform doesn't compound from what the field already figured out.
This role exists to close that loop. You'll embed with FDEs across our most strategic deployments, spot the patterns that recur across customers, write the spec, and then co-own the build with whichever surface PM the feature belongs to (Studio, Customer Intelligence, Graph, Data Platform, soon Runtime) - all the way through to ship. You'll also own the library of vertical pre-builts (templates, modules, integrations, playbooks) that we hand to the next customer so they don't pay the same cost in time and effort.
The closest reference points for this role are the Anthropic's Applied team and the platform-product layer behind Palantir's FDEs. Your loyalty is to the platform, not to any single customer - but you can only do the job if you're constantly in the field.
You'll report to the Head of Product.
What you'll own
Cross-deployment pattern recognition. Across BFSI pilots, e-commerce rollouts, recruitment and collections customers - what are the three or four problems the field is solving from scratch each time? Spot them, name them, write them up before anyone asks. This is the work no other PM at Bolna can do, and it's the work that quietly atrophies first if you don't protect it. We will protect it.
Productization, from spec to ship. Convert recurring field workarounds into PRDs, then co-own the buil