Forward Deployed Software Engineer (Founding team)

Work at a Startup Startup Jobs Education How it Works Log In Forward Deployed Software Engineer (Founding team) at Aglide(S23) £60K - £120K GBP  •  0.25% - 0.75% Connect every disconnected app to your SSO. London, England, GB / San Francisco, CA, US Full-time US citizenship/visa not required 1+ years Apply now About the role Aglide's browser agent platform is trusted by household-name fintechs and global enterprises to automate and secure the applications their employees depend on most. We've raised over $3.5M to go after this problem, and every day our platform is running thousands of mission-critical workflows. Our forward deployed engineers sit at the intersection of engineering and customer success - embedded with our customers, solving their problems hands-on, and feeding what they learn directly back into the product. What we do Aglide combines an on-device browser agent and a browser extension to autonomously run web-based tasks inside our customers’ work applications. Today, it’s used for two key workflows: User login: Automating user sign-in to work accounts to give security teams visibility and policy enforcement. Lifecycle: Completing admin tasks inside applications (e.g., creating users) to save time, reduce human error, and tighten access control. Our platform lets non-technical users configure these workflows for any application. We are working with companies ranging from decacorn financial services scale-ups to public insurance companies. Their employees depend on Aglide to access mission-critical applications - from everyday SaaS tools to corporate bank accounts; while their security teams count on it to maintain compliance and defend against attackers - including, at times, state-sponsored threats. What you'll be doing Customer onboarding and configuration: Working directly with customers to configure Aglide for their applications - understanding their workflows, setting up automations, and making sure they get to value fast. Bug triage and diagnosis: Sitting closest to where things break. You'll be the first line of investigation when customers hit issues, combining sharp debugging instincts with a deep understanding of how the platform works end-to-end. Feedback loop to the team: Translating what you see in the field - friction, bugs, missing features, workarounds - into clear, actionable signal for the rest of the team. Platform improvements: Picking up engineering projects where you can make a real difference for a customer - shipping fixes or features, sometimes within hours of identifying the need. How you'll work In the field, with customers: You'll spend meaningful time with customers - on calls, in their workflows, and occasionally on-site - becoming a trusted extension of their team. Bridging product and engineering: You'll translate real-world friction into concrete improvements, and you'll have the technical ability to ship some of those improvements yourself. Creating magic moments: We pride ourselves on responding to customer needs with unusual speed. When a small change can unlock a deal or delight a customer, you'll be the one to make it happen - often within the same day. With high commitment: The role demands urgency. Going from "customer reported this" to "shipped and confirmed fixed" in minutes is something we do, and you'll help us keep doing it as we scale. The skills we’re looking for Must-have: 1+ years software experience: You've built or maintained production software and are comfortable reading, debugging, and making changes to a live codebase. Excellent debugging and empathy in equal measure: You can dig into a browser automation issue and explain what happened to a non-technical customer. Strong customer instincts: You listen carefully, ask the right questions, and spot the real problem behind what someone is describing. Bias for action: You don't wait for an approval. You identify something, fix it if you can, and escalate clearly if you can't. Nice to have: Experience with our stack: TypeScript, Postgres, Electron (macOS/Windows/Linux), and browser extensions. W