Deployment & Field Operations Lead

We’re building Portals — custom communication pods deployed in libraries and public spaces to expand access to essential services. These private, technology-enabled spaces allow people in underserved communities to attend telehealth appointments, take exams, access government services, and connect securely online when they otherwise wouldn’t have a safe or reliable environment. Once a Portal leaves our Fab Lab, this role ensures it arrives, installs, and operates successfully in the real world. We’re looking for a Deployment & Field Operations Lead to own the end-to-end process of delivering Portals from our facility into customer environments. This role combines hands-on installation work, logistics coordination, and customer implementation. You’ll plan shipments, travel to deployment sites, manage contractors, install systems onsite, and ensure each Portal is operational before handoff. You’ll act as the bridge between fabrication, logistics, and the customer experience. This is a builder/operator role, not a desk-only operations job. About your role at Ready ⚡️ Hire and manage local contractors or installation teams when needed Travel to customer locations to receive, unload, assemble, and install Portals onsite Perform final mechanical setup, power-up, and system validation Configure networking, connectivity, and AV systems Troubleshoot issues during deployment and bring systems fully online Train local staff on operation and basic usage Plan shipment logistics from Fab Lab to deployment sites Coordinate freight, delivery timing, and site readiness Organize installation schedules and deployment timelines Ensure installations can be completed within rapid deployment timelines (~1 day installs) Serve as the primary owner of deployment execution Create repeatable installation playbooks and checklists Coordinate with fabrication and assembly teams prior to shipment Track equipment, parts, and deployment readiness Support field troubleshooting and customer support needs post-install A bit abo