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Premium Customer Care Supervisor

FinmarkUnited StatesPosted 3mo ago
Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company - Lead and manage a team of approximately 15 agents  - Drive team performance and results through 1:1’s, team meetings, QA coaching, goal-setting, skill development, and agent accountability. - Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization. - Proficiency in de-escalating conflicts and engaging in customer contacts as needed - Maintain a proactive approach to change management and effectively navigate adversity within the team. - Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action.  - Ability to effectively analyze situations, weigh options,…
Premium Customer Care Supervisor at Finmark — whitecontext