About us Hypotenuse AI is reinventing the way ecommerce brands work in the age of AI. Enterprise ecommerce systems have always been slow, clunky and manual. We’re building a new way for ecommerce brands to manage their product data and automate their processes using AI - turning workflows that used to take months into days. On Hypotenuse AI, brands can store their product data, and have AI agents fill in missing details, edit their product images and write their content. We power the largest brands globally - ranging from Crunchyroll and Billabong, to major department stores across the US and Canada. We’re backed by top global investors, including Y Combinator, January Capital and more. About the role This role is for the hungry. It isn’t your typical 9-5 job - it’ll be intense, fast-paced and filled with hard work. But your rate of learning here will be unmatched. You’ll be working in one of the fastest growing startups, speaking to executives of the largest Fortune 500 brands (i.e. our customers) and working alongside an extremely ambitious, driven team - that’s also highly collaborative and eager to help you get ramped up. This is a highly generalist role focusing on managing/onboarding customers, architecting features with them and making sure they get the best experience on our platform. It crosses between 3 areas: customer success, product architecting and engineering. Because of that generality, your day-to-day may vary, but you can expect to: Own customer onboarding end-to-end: setting expectations, designing workflows/features, driving implementation, educating users and managing relationships Become a Hypotenuse AI product expert to ensure customers get the best workflows and systems - not just from existing features, but helping to drive what we build next Create new systems to keep organized, especially with customers scaling fast: tracking requirements, timelines and driving execution Help to drive the iteration and design of new product features Potentially travel to meet customers in person (typica
Skills
Customer SuccessProduct ArchitectureOnboardingE-commerceAIStakeholder ManagementFeature DesignTechnical Account Management