Customer Success Manager - North America

Work at a Startup Startup Jobs Education How it Works Log In Customer Success Manager - North America at Alguna(S23) $75K - $120K AI-Native CPQ & Billing for Modern Pricing Models New York, NY, US / Remote (US; CA) Full-time US citizen/visa only 3+ years Apply now About Alguna We are Alguna, building the modern pricing, quoting, and billing platform B2B companies have been waiting for. B2B revenue infrastructure is stuck in the past. Teams still stitch together spreadsheets, PDFs, inbox approvals, and disconnected point solutions just to get a deal to cash. It’s slow. It’s fragile. And it quietly bleeds revenue through missed invoices, pricing drift, manual errors, and endless “one-off” fixes. Alguna is here to replace that legacy mess with a single, programmable revenue engine. We unify the entire quote-to-revenue workflow — pricing, CPQ, usage metering, billing, invoicing, payments, dunning, and automation — and integrate deeply with the systems companies already rely on (CRMs and ERPs/accounting tools). The goal is simple: revenue operations that run with the speed and precision of modern software, not the pace of back-office cleanup. This is not “another billing tool.” We’re rebuilding the foundation of how B2B companies monetize — so sales can close confidently, finance can trust the numbers, and product and engineering can ship without getting dragged into custom pricing logic every week. As pricing models evolve (usage, hybrid, credits, outcome-based), Alguna makes complexity scalable instead of chaotic. If the world is done with old-school revenue stacks, we are too. We’re a multicultural, globally distributed team spanning three continents and five nations, and we welcome diversity. Company Values Act efficiently: Move fast with tight feedback loops. Automate busywork. Focus on what truly differentiates us. Be intentional: Choose clarity over noise. Set direction, commit to priorities, and execute with purpose. Care deeply: Show up for customers and teammates. Trust by default, communicate directly, and give feedback that helps people improve. Drive excellence: Operate with a high bar. Test, measure, learn, and ship work we’re proud to put our name on. About the role Who you are (more specific) You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, “special deal terms”… you don’t get scared when it’s complicated. You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned. You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave. You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process. You’re technical in the practical way: You can reason about integrations, APIs, data flows, and “where the source of truth lives” well enough to unblock customers and work tightly with engineers. You have a sharp ear for signal: You can turn scattered feedback (“this feels off”) into an actionable problem statement and a concrete next step. You’re relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner ops). You’re a builder of leverage: You turn repeated customer asks into playbooks, docs, templates, and product feedback so each new customer goes live faster than the last. You use AI to move faster: You use AI tools to synthesize calls, draft crisp comms, build enablement, and spot patterns across accounts—without losing judgment or empathy. What the job involves Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it. Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows. Be the voice o