Customer Success Manager
4 min
Our SaaS product helps software development & product teams build better software through fantastic documentation.
We're an early-stage startup looking for doers with clear thinking to join our mission of making documentation & async communication easy & popular.
To support and accelerate our growth, we are hiring an experienced Customer Success Manager to develop and own our end-to-end demand generation strategy and execution. This role will be a critical driver to growing our pipeline and bookings.
About You
You are analytical, creative, and a self-starter. This isn’t your first rodeo as a Success Manager - you’ve successfully onboarded and maintained customer relationships. You’ve previously been held accountable to a metric tied directly to business growth.
You have empathy towards our customers and team members and a test-and-learn mindset. You are humble, can prioritize aggressively, and are eager to roll up your sleeves. Above all, you believe in our mission to unlock documentation as a growth driver for software companies, and are excited to share that story with the world.
Responsibilities
Own the customer experience after the sale succeeds
Onboard larger teams into our product through calls, demos, or email
Interview customers to draw insights for our product marketing process
Keep a tight relationship with them so that they buy again when the annual renewal comes
Monitor KPIs and own reporting to effectively communicate performance and analyses to the broader team and leadership
Lead the evolution of our CS tech stack as our go-to-market function scales
Partner closely with our sales & marketing people on processes and best practices to translate more customers being successful with our product
Requirements
4+ years of experience in a customer success role within the B2B technology space;
SaaS experience is required;
Hands-on experience onboarding, upselling, and maintaining customer relationships;
Ability to drive alignment across marketing and sales teams
Experience working in a fast-paced startup environment
What we offer
competitive industry-level salary
remote work and asynchronous communication environment
growth opportunities as the company scales
25 days of paid time off annually
a healthy 40-hour workweek
significant stock options as an early-stage employee
Hiring Process
30-minute technical interview conducted by a senior team member
take-home exercise, if applicable (paid)
a virtual session with the founder, 2 hours in total
reference call
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Updated 02 Jun 2026
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