Strategic Partnerships & Customer Success Manager

About Dynamo AI At Dynamo AI , we help enterprises deploy AI systems that are reliable, secure, observable, and production-ready. As organizations accelerate adoption of Generative AI, they face growing challenges around reliability, governance, latency, safety, compliance, and operational control. Dynamo AI provides the infrastructure, evaluation frameworks, and real-time guardrails that allow enterprises to confidently operationalize AI at scale. We work closely with enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly Strategic Partnerships & Customer Success Managers at Dynamo AI operate at the intersection of ecosystem partnerships, enterprise relationship management, and AI deployment success. This hybrid role combines strategic partner management — working closely with organizations such as Microsoft and major cloud or technology partners — with hands-on ownership of key enterprise customer relationships across large financial institutions and regulated industries. You will help drive joint go-to-market collaboration, co-sell initiatives, and ecosystem value creation, while also serving as a trusted post-sales partner helping major enterprise customers operationalize AI safely and successfully in real-world production environments. This role offers a unique opportunity to work closely with both frontier AI ecosystem partners and some of the world’s largest financial institutions as they deploy AI into mission-critical workflows. Success in this role requires strong relationship management, operational coordination, strategic thinking, and the ability to navigate complex stakeholder environments across both business and technical teams. This role is based in San Francisco or New York and will work closely with strategic partners and enterprise customers across North America and global markets. About the Role We are looking for a Strategic Partnerships & Customer Success Manager to help grow and manage Dynamo AI’s strategic ecosystem partnerships while also serving as a trusted customer success lead for key enterprise accounts. This role combines strategic partner management, business development, customer relationship management, and enterprise AI deployment coordination. You will work closely with strategic partners such as Microsoft and other ecosystem players to drive joint go-to-market initiatives, co-sell opportunities, and long-term partnership value creation. At the same time, you will serve as a primary customer relationship lead for a portfolio of major enterprise customers — particularly large financial institutions such as banks and insurers — helping ensure they successfully adopt, operationalize, and scale Dynamo AI’s platform in production environments. This is a highly cross-functional role requiring strong relationship management, strategic thinking, operational coordination, and the ability to navigate complex stakeholder environments across both business and technical teams. This role is based in San Francisco and will work closely with strategic partners and enterprise customers across North America and global markets. In This Role You’ll Manage Strategic Partnerships Build and manage relationships with strategic ecosystem partners such as Microsoft and other enterprise technology providers Drive joint go-to-market collaboration, co-sell initiatives, and partnership engagement activities Identify opportunities to create mutual value across partner ecosystems and customer accounts Coordinate closely with partner sales, technical, and customer teams to support joint customer engagements Help develop partnership strategies, engagement plans, and scalable collaboration frameworks Own Enterprise Customer Relationships Serve as a primary post-sales relationship manager for strategic enterprise customers Build trusted relationships with stakeholders across business, engineering, operations, risk, compliance, and security teams Partner closely with major financial ins