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Karumi
The Waymo of Personalized demos
Customer Success
$90K - $120K
•
New York, NY, US
Job type
Full-time
Role
Sales
Experience
1+ years
Visa
US citizen/visa only
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Toni Lopez
Founder
About the role
About Karumi
Karumi is a Y Combinator–backed (F25) company building the first agentic product-demo platform. Our AI agent joins live video calls, runs personalized product demos, reasons through prospect questions, clicks around the product in real time, qualifies leads, and routes them into the CRM — 24/7, in any language. We're a small, fast-moving team replacing a slow, manual part of the sales motion with autonomous agents.
We hire ahead of need and screen carefully. Expect a sharp bar, a fast process, and real ownership from day one.
What you'll do
Own the post-sale journey: get customers live on Karumi quickly, prove value fast, and turn early adopters into renewals and references. You're the person making sure the AI demo agent actually performs in each customer's world.
Responsibilities
Onboard new customers — connect their product, train the agent, get demos running.
Drive adoption, monitor demo performance, and step in before issues become churn.
Own renewals and expansion; spot accounts ready to grow.
Be the voice of the customer back to product and engineering.
You're a fit if you
Have 2+ years in CS, onboarding, or implementation at a B2B SaaS company.
Are technical enough to configure a product and troubleshoot integrations.
Communicate clearly and stay calm when something breaks.
Like building the CS function, not just running a script someone gave you.
Nice to have: early-stage experience, familiarity with sales/GTM tooling, multilingual.
About Karumi
Karumi lets SaaS companies deliver personalized product demos at scale, 24/7, in any language. Our AI agent learns from any software product, joins video calls with prospects, and navigates the product in a real browser while talking, listening, and taking actions. By delivering the “aha moment” instantly, Karumi eliminates demo waiting times and boosts conversion.
Karumi
Founded:
2025
Batch:
F25
Team Size:
5
Status:
Active
Founders
Toni Lopez
Founder
Pablo Omenaca
Founder
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