Customer Operations Systems Specialist (Help Desk & Execution Lead)

Customer Operations Systems Specialist (Help Desk & Execution Lead) Customer Experience Lusaka, Zambia Full-time About the Role Lead customer operations systems and help desk execution in our Zambia market. Drive efficiency and quality in our support processes. Responsibilities Manage help desk operations Implement and optimize support systems Train and mentor support staff Report on support metrics Requirements Customer operations experience Systems and process management skills Leadership experience Analytical mindset