Founding Deployment Strategist

About Companies Library Partners Resources Startup Jobs Log in Apply Poka Labs Helping industrial manufacturers win deals fast, at the right price. Founding Deployment Strategist $140K - $190K • 0.50% - 0.75% • San Francisco, CA, US Job type Full-time Role Operations Experience 3+ years Visa US citizen/visa only Connect directly with founders of the best YC-funded startups. Apply to role › Malay Shah Founder About the role About Poka Labs Poka Labs builds AI agents that automate pricing, quoting, and cross-sell for complex manufacturing businesses. Specialty chemicals, pipe fittings, abrasives, advanced materials, adhesives, coatings, metals. Industries where technical specs drive pricing, catalogs run to 20,000+ SKUs, and the best account managers carry decades of tribal knowledge in their heads. A typical quote at one of our prospects: customer emails an RFQ. The account manager/engineer decodes the product and configurations, checks inventory, factors in tariffs, freight, customer history, and competition, then gets internal approval. Weeks go by, multiple people, and customers get left in the dark. Our AI agents run 24/7 doing this work. A week becomes five minutes. Win rates go up. Margin improves. Customers grow. Deployed at F100 enterprises and mid-market manufacturers. Based in SF, growing fast. About the Role Part implementation manager, part customer success, and part product manager. We looking for someone to bridge the gap between our customers and our engineering team, helping customers get the most out of the product as it is today and help our engineering team learn what is needed from the product tomorrow. You will work with our customers post sale to understand how our product fits into their existing workflow, mapping out how to integrate with their existing systems and data with our product. You will then own the initial customer relationship as they get going, helping them adopt and configure the product to meet their needs. This role is based in San Fransisco in office with occasional travel to meet with customers. Job Requirements Deeply understand customers current workflows and work with our engineering team to configure our product. Basic data cleaning and organizing to get a customer up and running Meet with customers on a regular cadence to understand whats going well and where we are following short. Monitor logs and other error signals to catch and resolve issues before our customers do San Francisco in office 5 days a week Travel up to 25% of the time You Might be Good Fit: Have a technical background or experience using Claude Code, with a willingness to dive into code as needed 3-8 years in a technical customer-facing role (consulting, solutions engineering, implementation, or similar) You have strong customer empathy and an ability to explain highly technical concepts to a less technical audience You’re happy to pick up slack where needed. This role touches a ton of areas of the company and is likely be very dynamic. Also Nice To Have Experience working with industrial customers and messy ERP data Experience using or building AI agents About Poka Labs Poka Labs Founded: 2023 Batch: S24 Team Size: 5 Status: Active Location: San Francisco   Founders Andrew Bass   Founder Malay Shah   Founder Similar Jobs Forage Product Lead, Financial Products Salient AI Deployment Lead Vapi Member of Technical Staff, Infrastructure Terminal Founding Account Executive Phonely GTM Operations Manager Healia Business Operations Specialist Ralo Loan Officer Engineer BlueCargo Implementation Manager HeyCharge Founders Associate Innate Operations Lead / Chief of Staff Standout Founding Ops Azalea Robotics Corporation Chief of Staff Relling Business Operations Intern Chasi Open Application Raycaster Clinical Trial Enablement Workflow Expert Solve Intelligence Events Lead Luminai Deployment Strategist Unusual Chief of Staff Legion Health Psychiatric Mental Health Nurse Practitioner (PMHNP) — Part-Time, Full-Time, Remote (Texas, USA) Soff Founding BDR Footer Y Combinator Make something people want. Progra