Deployment Specialists

Deployment Specialists We are seeking high-output, technically-minded problem solvers to lead customer trials and deployments. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. If you're dependable, detail-oriented, and thrive in fast-paced environments, we’d love to hear from you! The Opportunity From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform. You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it. As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you. What You’ll Do This is a hands-on, customer-facing role focused on running and improving core processes. Examples of what you might do: Run successful trials: manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met and converting trials to paying customers. Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live. Improve our operations: help us run a tighter ship by refining our tools and internal workflows. Shape the product: surface recurring issues or feature gaps to inform what we build. What We’re Looking For We expect that strong candidates will have the following experience: Operations generalists with technical and/ or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for c