Technical Support Engineer (UK based)

About QuestDB As a specialized database, QuestDB stores, processes and analyzes time series data in real-time, with a focus on reliability, extreme performance and simplicity. It provides best-in-class hardware efficiency and robust features, saving costs and accelerating time-to-value. Our open source repository has gathered 17k stars and QuestDB is the fastest growing database in the time-series category, according to DB-Engines. We are a product-first company with a large community of developers. As a team, we are globally distributed, remote-first and backed by leading venture capital firms and Y Combinator. Teams have had success with QuestDB across a wide range of industries, such as Financial Services, Energy and Space Exploration. Category leading companies such as OKX, Mizuho, and Airbus rely on QuestDB for large-scale, data-intensive production systems. Emerging and disruptive startups also leverage QuestDB to gain a significant edge within traditional industries. The role As a Technical Support Engineer at QuestDB, you’ll be the first line of technical support for our users and customers across open-source and enterprise environments. You’ll help developers troubleshoot issues, guide them through product usage, and ensure a smooth experience with our high-performance time series database. This role is ideal for someone early in their career who is technically curious, communicative, proactive, and enjoys solving real-world problems. You’ll work closely with our engineering team, contribute to improving documentation and product feedback loops, and grow your skills in systems, databases, and developer tooling. We are a remote-first company, but for this role we are looking for someone based in the UK. Responsibilities Respond to user questions and bug reports via GitHub, Slack, and email Troubleshoot issues by analyzing logs, environment setup, and configurations Reproduce and escalate bugs to the engineering team when needed Write and improve support documentation and troubleshooting guides Work Apply: https://jobs.gem.com/questdb-com/am9icG9zdDrOu5SxbixN6cG17CIzPPnh