Product Enablement Specialist

Zuddl is the unified event platform that B2B marketing teams at companies like CrowdStrike, Figma, Stripe, TikTok, Checkpoint, and Iterable use to run their most important conferences, field events, and webinars, all from one system. We're backed by Y Combinator, Alpha Wave, and Qualcomm Ventures, and we're going after every legacy player in a market that's being rebuilt from scratch. About The Role As a Product Enablement Specialist, you’ll lead the charge in empowering customers to adopt and extract value from Zuddl early in their lifecycle. Your core mission is to ensure smooth onboarding, customized training, and consultative solutioning for customer success, growth, and retention. This is not a support role. You are a strategic enabler and educator—someone who can combine process thinking, platform know-how, and customer empathy to drive platform adoption and satisfaction. What you'll do 1. Customer Onboarding Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise). Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement. Set and measure onboarding KPIs (time-to-value, activation success, etc.). 2.Training & Knowledge Transfer Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders. Customize training based on use cases (webinars, hybrid events, virtual booths, etc.). Create reusable training materials, videos, and checklists. 3.Use Case Consultation Understand customer business objectives and translate them into platform use strategies. Help customers design optimal workflows using Zuddl's modular capabilities. Review event setups and optimize configurations for success. 4.Escalation Prevention & Risk Mitigation Identify early warning signs and proactively address potential churn risks. Collaborate with CSMs to resolve issues before they escalate. Act as a voice of the customer to Product and Engineering teams.