Description
This role is for one of the Weekday's clients
Min Experience: 3+ years
Location: Mumbai, Maharashtra, India
JobType: full-time
We are looking for a highly technical, customer-focused Technical Account Manager (TAM) to serve as a trusted advisor for strategic customers leveraging our Conversational AI, Voice AI, WhatsApp CX, and automation platform.
This role goes beyond traditional account management. You will partner with customers to design, implement, optimize, and scale AI-powered customer engagement solutions using Voice AI, Chat AI, RAG (Retrieval-Augmented Generation) pipelines, deterministic workflows, WhatsApp Business APIs, Meta integrations, and enterprise automation frameworks.
You will act as the bridge between customers, Product, Engineering, Meta, and solution partners while driving adoption, innovation, customer success, and business outcomes.