Customer Operations Systems Specialist (Help Desk & Execution Lead)

Customer Operations Systems Specialist (Help Desk & Execution Lead) Customer Experience Cape Town, South Africa Full-time About the Role Lead our customer operations help desk and execution processes. You will be the bridge between our customers and internal teams, ensuring seamless service delivery. Responsibilities Lead help desk operations and ticket management Drive execution of customer-facing processes Analyze support metrics and improve response times Coordinate with technical teams on escalations Requirements Experience in customer operations or support systems Strong problem-solving skills Excellent communication abilities Experience with help desk tools